SmartServe Ontario Practice Exam

The correct answer highlights that customers can indeed be informed about diluted drinks served at a licensed establishment if they specifically request information. This aligns with the responsibility of establishments to provide transparency to customers regarding what they are consuming.

In a licensed environment, communication about the quality and composition of drinks is vital for maintaining customer trust and satisfaction. If a customer expresses interest in the strength or integrity of their drink, the establishment is encouraged to be open and honest about it. This practice fosters a better customer experience and helps patrons make informed decisions about their orders.

The other options do not accurately reflect the principles of customer service and transparency in a licensed establishment. The notion that it's not required to inform customers about diluted drinks contradicts the expectations for responsible service. Suggestions that information should only be provided under specific circumstances do not align with the overall philosophy of proper customer communication and service practices.