SmartServe Ontario Practice Exam

Question: 1 / 400

Is it permissible to substitute one type of alcohol for another without informing the customer?

Yes

No

Substituting one type of alcohol for another without informing the customer is not permissible. This principle is rooted in the expectation of transparency and fairness in service, particularly in the hospitality industry. Customers have the right to know exactly what they are consuming, especially if it involves different types of alcohol that may vary in flavor, potency, or allergens. This practice helps ensure that customers can make informed choices, catering to preferences and health considerations, such as allergies or dietary restrictions.

Maintaining clear communication fosters trust and enhances the overall dining or drinking experience. Additionally, legal and regulatory standards often require establishments to provide accurate information about their products, ensuring compliance with responsible service policies.

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Only if it's a minor change

Only with customer consent

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