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Is Smart Serve certification a requirement under the Standard Operating Procedures (SOP)?

  1. Yes, it's mandatory

  2. No, it is not required

  3. Only for certain events

  4. It is recommended but not mandatory

The correct answer is: Yes, it's mandatory

Smart Serve certification is indeed a mandatory requirement under the Standard Operating Procedures (SOP) for establishments that serve alcohol in Ontario. This certification ensures that staff are trained in responsible alcohol service, which includes understanding the effects of alcohol, recognizing signs of intoxication, knowing legal obligations, and being equipped to handle various situations that may arise in the service of alcohol. By making certification mandatory, the SOP aims to promote public safety and responsible consumption of alcohol, reducing incidents of over-serving, underage drinking, and other related issues. Having trained personnel on site helps establish a culture of accountability and professionalism within licensed establishments.